Frequently Asked Questions
Everything you need to know about our luxury home collections.
Where are your products manufactured?
All Chase and Wonder products are proudly designed and handcrafted in Great Britain, utilizing traditional techniques and the finest materials to ensure premium quality.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-5 business days. International delivery times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return request.
Are your candles and fragrances eco-friendly?
Yes, our candles are made from a sustainable soy wax blend and lead-free cotton wicks, ensuring a clean burn that is better for both your home and the environment.
Do you offer gift wrapping services?
Most of our products arrive in our signature luxury packaging. However, you can add a personalized gift message at checkout for that extra special touch.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.